Check - in: 15.00h
Check - out: 11.00h
Your rental price includes:
Final Cleaning:
Damage deposit:
A damage deposit of 500 Euro is required (1000€ for Villas Dalia & Silene). It is a security deposit for the house owner, which will cover breakage or misuse of furniture and devices or acts of vandalism. This deposit will be refunded latest 1 week after check out. The deposit can be paid a few days prior to arrival. We will remind you shortly before your arrival.
WIFI access
WIFI access is granted to you as a courtesy and is not part of the contract. The owner of this villa has tried his utmost to choose an installation that provides best internet access possible, but due to the rural situation, the signal might be weak or interrupted at times. For this reason, the internet access cannot be subject to complaints or compensation.
Power cuts
Brief power cuts can occur in this rural situation. A power cut may cause malfunction of hot water, air-condition or WIFI. In most cases, pushing the reset button of the devices solve the problem. If you encounter any further problems, please do not hesitate to contact us; we are here to help. Brief power or water cuts, visit of ants or disruption of TV signal due to strong winds are common problems for this region and cannot be subject to complaints or compensations. But please feel free to contact the Resort Villas Andalucia office, maybe we can help.
Damage / Technical problems
Contact Resort Villas Andalucias office immediately if you have caused damage to the furniture or installations. If you encounter any severe problems or malfunction of devices, please contact the Resort Villas Andalucia office. We will contact the owner for you. The owner must be given the opportunity to resolve any issue in a reasonable amount of time. Compensation payments will only be considered if no solution has been found and enjoyment of your holiday has suffered considerably. Any complaint must be expressed during your holiday. Complaints received after check-out cannot be accepted.
Pool maintenance
The garden and pool need attention during your stay. We will try our utmost to respect your privacy, but access needs to be granted to the gardener. If we need access to the house, we will try our best to contact you before.
Cancellation policy
If the tenant terminates the contract before the rental period starts and does not name a replacement that accepts the same terms, then the tenant is responsible for paying the following percentages of the rental price:
Cancellation made 61 days prior to arrival: 30%. From 60 - 31 days: 50%, 30-15 days: 75%, 2 weeks prior to arrival, 95%. Termination is only accepted in writing. We recommend a travel insurance to cover for your own peace of mind and security.
Cancellation by owner:
Cancellation by the owner is only accepted if the motive for cancellation is absolutely inevitable. In this case, Resort Villas Andalucia will offer the client an alternative, equal accommodation. If no equal accommodation is available a higher standard accommodation will be offerd (at the owners expenses) or money will be returned to the client. Resort Villas Andalucia, S.L. can not be held responsible.
Cancellation of contract Acting on behalf of the owner
Resort Villas Andalucia may dissolve the contract if the tenants repeatedly infringe the house rules by (for example) Loud noises Bringing pets without advising Using the house with more people than confirmed in reservation Damaging and misusing the property and inventory In this case, compensation will not be granted Early Departure In case of early departure or late arrival, no refund can be granted
Upon check out
The return of the security deposit will be returned once we have inspected the Villa. It is not necessary to wait for a person for inspection and approval prior to your departure.
Disclaimer
Neither Resort Villas Andalucia nor the owner can be held responsible for any accidents that may occur during your stay. Please pay special attention to the risks involved in using the pool or roof top terraces. Never leave your children unattended close to the pool or on the roof top terrace. A golf course is situated within the resort. Golf balls may stray so please be careful when using the garden or public areas
